7. Opportunity Splits
Splits. Now and one caveat is that you have to enable team based selling in order to set up opportunity splits. Now we have done that previously and opportunity splits allow you to share the credit or assign different percentages to different team members on opportunities. And this is a way that commissions can be figured, for example. And so in order to set up opportunities, any splits in your organization, you can search for splits or do the splits, but if you do the splits, you may injure yourself. So let’s just search instead and select opportunity splits settings from the setup menu. And then you see here that it gives you an overview of what this process looks like.
In setting up opportunity splits, you will create your split types. And I believe that the limit at this time is that you can have up to five split types in your and you can deactivate unused splits as well. And then the next step in this process will be check for mass operations and resolve any inactive currencies and then finally review and save. So as well, you want to check these prerequisites that opens up a Help article that has to do with some of the prerequisites or considerations for enabling opportunity splits.
And as I mentioned before, enabling opportunity splits, you must enable team selling. And this gives you a lot of details on what happens whenever you do enable and set up opportunity splits. There’s some mass processes that run here as well is the up to five split types, including inactive split types. So that’s not just five active, but five active or inactive split types. And so there’s a lot of notes here about inactive currencies, user impacts as well. It’s all linked to this in the Help arc.
But let’s get to the process of setting up the split types. There’s also some frequently asked questions around how can my organization use opportunity splits? And then as well, what should I know before enabling splits? Which this probably takes you to that same considerations for Enabling Help article. Let’s see if I’m right. No, it takes you to a Help article for enabling opportunity splits. This other facts link will take you to this page here. So just various and random help articles.
You can also watch a demo in Salesforce Classic. They don’t have a demo in Lightning, so let’s do a demo in Lightning. Let’s set up opportunity splits. All right, so by default there’s a couple of different split types. There’s revenue and overlay. And this gets a little confusing. And so actually there’s more details in this Help article here for opportunity splits. I believe I saw this somewhere. Yeah. So on this opportunity splits help page, which I’ll link to this as well, it tells you the difference between revenue splits here and overlay splits.
So the credit team members who are directly responsible for opportunity revenue use revenue splits which always total 100% of the opportunity amount. So then beyond team members that are responsible for opportunity revenue, you may want to credit supporting team members and that would be non revenue related credit that you’re wanting to credit a team member with. So you would use overlay splits which can total any percentage of the opportunity amount, including percentages over 100%. So we’re just going to take the two defaults here and not creating additional custom ones, and click Save. Now before enabling opportunity splits, verify that there’s no mass transfer and reassign operations running and that you’ve resolved opportunities within active currencies. I don’t think that is the case for any of our scenarios.
And there’s some other caveats or potential errors, like if you’ve got a default automated process user as an owner of any opportunities that may cause this to bomb as well as with all things salesforce, always expect the unexpected and something can and will go wrong. So now the next step is that once you’ve enabled opportunity splits is you need to add the related list for opportunity splits to your various page layouts. And so we’re going to select all of these and then also add these to the user’s customized related list so that they’ve customized their page layouts.
We want to go ahead and add this related list to their customized page layout as well. And so this will give us a related list for opportunity splits on opportunities across all different page layouts. So we’ll click Save and you may maybe ask some general question on the test about how can you as an administrator or advanced administrator for what’s the name of the fictional company that’s always on the exams? Universal Containers. Surprised I didn’t remember that off the top of my head.
So you may be asked about as an administrator for universal containers, how can you provide better visibility for the share of a deal or an opportunity? And so just bear in mind that would mean you would need to add the opportunity splits related list to the page layout. But it’s good to know what an opportunity split even is. So now let’s look at one of these opportunities. I’ll go into the opportunities tab to bring up an opportunity and we have our pinned list view for all opportunities here. And let’s just select one that’s closed in one. And if we go to the related list section, we have opportunity splits. And I’ve not added any team members to this opportunity team. I’m the owner and I’m the only team member for this opportunity. Now if you’re the owner of an opportunity, the opportunity split will default to 100%. But then if you add other opportunity team members, you can then specify opportunity splits as well. So let’s look at what we can do if I haven’t added another opportunity team member. Let’s look at edit opportunity splits and let’s see if we can add additional users here. So if we want to select John Doe, for example, or Jim Doe, whatever his name is, jim Doe. We could give him either revenue percentage, let’s say he’s worked on this opportunity and he needs to get some sort of percentage here as well. Now remember, for revenue splits these need to equal 100%. So I’ll need to edit mine to 50. So we’re going to do a 50 50 split on this one and that divides the amount from the total amount of the opportunity and divides that in half because I did 50 and 50. You can add additional rows and add additional users, but I’m going to remove that. Let’s go ahead and click save here. And so it is throwing an error. I was wanting to test this out to see if I could add an opportunity split for a user that it’s not a team member on the opportunity. So it did error out there. So let me discard my changes and then say that I’m done at this point. Instead, let me add Jim Doe to the opportunity team first and then add him to the opportunity split. So I’m adding opportunity team member, the team role. Let’s say that he was a sales manager and as we are adding a team member on the opportunity, we give him access to this opportunity.
I’m giving him read, write, or you could do read only, for example, but I’m going to do read, write and click save. So now Jim Doe is a team member. So let’s see if we can add him to the opportunity splits. Now by editing opportunity splits, entering Jim Doe here and let’s give him 50% and myself 50% save. And so now it has allowed me to update the opportunity splits because he is a team member. And so I was thinking that it would warn me before trying to save that I would need to first add the team member before I add an opportunity split or there’d be some designation to do both at once, but there may be a way to set that up. It seemed like I read somewhere that there’s a way to do team member and opportunity split at the same time. So let’s dig around a little further here and add opportunity team members and I don’t see where I can do that. There may be configuration though where I can combine that. So if I find that, I’ll update this lesson. If you find that, leave me a note and leave that behind for other students so that they can benefit from that as well. And we will bring in opportunity splits for landing though at this point.
And so the main thing to bear in mind is that you’ve got to have the related list on the opportunity page layout, you’ve got to have team based selling enabled and you can only do opportunity splits for users that have been added to the opportunity team. And as well you could do other types of opportunity splits such as the overlay. And here’s where you could credit users and this will not affect the revenue split. And remember, once again, overlay splits are to credit supporting team members and it’s not necessarily related to revenue. And then as well, I’m getting the same error here that I’ve got to add this user as a team member on the Opportunity team before doing an overlay opportunity split as well. So we’re just going to stop there though. I’m going to discard changes and we’ll move on. All right, so I wanted to do a follow up because I found in the Help where it mentioned letting users add members to opportunity teams while editing splits. And I was getting an error before when I was trying to add opportunity splits if I hadn’t previously added the user as a team member on the opportunity. So it hints that be able to do those together at the same time.
And so based on this Help article, it looks like that whenever I enabled opportunity splits, I missed this setting. And that was after adding the page layouts that the related lists were going to be added to and saving the changes. There should be an option to let users add members to opportunity teams while editing splits. And so what I’m going to do is I’m going to go into my Opportunity Split settings, I’m going to disable opportunity splits and I’ll leave this up to you. This will be optional, all right? So all you’ve got to do in order to find the setting here is go to the Opportunity Split settings and then select this checkbox here under Split settings. And this was above the facts, I just didn’t pay attention to it or see it is let users add members to opportunity teams while editing splits. So I’m going to click that and it actually saves that setting. Now to verify that, I’m going to click out of here and go into something else or try to at least and go back into Opportunity Split settings. And now we’ve got this checked here. So now if I go back into this related list, I’ve got my two team members, my two opportunity splits. But let me refresh this. So this pulls in the new setting from the database for being able to add team members while editing opportunity splits. So what that means is I should be able to add a third team member while adding their opportunity split as well. So let’s edit Opportunity splits. Let’s add the integration user and see now if we get this error or not. So integration user will give them all of 1% and that will eat into Jim DOE’s percentages here. We’ll click save and now I don’t get the error message and I’ve effectively added a third team member as well. So if I close out of this pop up here, you see that the integration user has also been added to the Opportunity team in one fell swoop. So now that we’ve got that out of the.
8. Products and Pricing on Opportunities
Rest assured that you will be tested on your knowledge of products and price books in salesforce on the advanced admin exam. And as well, you need to understand the difference between sales price and list price. So I wanted to start off by familiarizing you with this knowledge article 266912, which I’ll link to in this lesson as well. And it goes into details between the sales price and the list price. Now, the main point of this article, and you can read all this, but the list price is the amount that is represented in the price book for a product. The sales price is what you actually sell the product for. So you may discount or upcharge this. This is what the actual amount the product was sold for in the Opportunity. What this looks like on the front end is you have a product related list on the Opportunity record and you can add a product or you can choose a price book.
Now, we should only have the standard price book in our own instance here, no additional price books at this point. So it defaults to the standard price book. And then all of your products in that standard price book are there and they all have a list price. Now we’re going to add a product from our standard price book to this opportunity by selecting Add Products. And so now we can either search or select one or multiple products. Now, you notice the list price column here. There’s no sells price at this point. We could select multiple products, though, and then click next. And then we can change the amount for the sales price these pulled in from the list price and the price book. But we could say, okay, we’re going to discount this particular diesel generator from $100,000. We’re going to reduce that by $10,000, make that $90,000. But then we’re going to sneak in that additional ten here and then we’re just going to say that we want to buy Starbucks coffee. So we’re going to add that’s five cents. I meant to add $5 because on what planet with Starbucks be five cents? And then as well, you’ve got to enter a quantity for these as well.
And then you can optionally enter dates for these as well as line descriptions. But I’m going to click save. And so you’ll notice then we have our three different Opportunity products listed here. And here’s the sales price of each of these. Now, what we can do at this point, and this will help to exemplify the difference between sales price and list price, is if we click on the Edit for one of these line items, this brings up the Edit Opportunity product. Now this is a product that is on an Opportunity. Now, when you edit this, this does not edit the actual list price. The list price is fixed in the price book and it’s pulling in and referenced at $100,000. That’s like the suggested retail value in a way, but it’s the sales price and you can change that. You cannot change the list price. If you want to change that, you would go and edit the actual entry on the price book that this is being pulled from.
But to edit this opportunity product, you could change the sales price here. You can change the quantity and you can specify a date as well and enter the line description and click Save. And then the totals of these different sales price amounts will be reflected in your opportunity on the details as well. So you notice here that the amount is $135,005. And if we’ve done our math correctly, this should represent 95,000 plus 15,000 plus $25,005. If you make a change to one of these, let’s say that I try to cut back on coffee, we are not going to do Starbucks. So we’ll just do $25,000 here and we’ll see then that the amount has dropped down to an even $135,000 after we reduced that sales price by $5. So, very important key differentiator between sales price and list price on products. Now, the list price is set in the price book. Let’s now look at price books more in depth and their relationship with products and list prices. And it creating multiple price books as well. Some of this may be a rehash because you’ve had to know some of this related to the Admin exam, but on the advanced Admin certification exam, we need to take things to a deeper level for your understanding and some of the ins and outs of how these work. So we’ll do that starting in the next lesson.
